Frequently Asked Questions |
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Are all the nurses qualified and experienced?
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| The Nurse contact Centre is staffed with fully qualified nurses offering a range of experience from Primary Health Care, Midwifery and Mental Health to Gynaecology, Accident & Emergency and Coronary Care. |
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Do the nurses diagnose? |
| No. Our nurses provide primary health care advice over the telephone based on the symptoms explained by the employee. They are also trained to understand occupational health issues, and to provide advice on such concerns as bullying and harassment. |
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Will employees be 'bullied' into going back to work before they are fit? |
| Our nurses provide medical advice but will not force an employee to return to work as this is ultimately the employee's decision. |
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Does the service replace/overlap the medical care provided by he employee's GP? |
| Our service offers immediate, accessible and professional health advice when an employee may need it. This does not replace the local GP |
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Will the nurses hassle employees by calling them at home? |
| The nurses do not hassle employees, but may make follow-up calls at a time and date pre-agreed with the employee, to assess recovery and give further advice where necessary. |
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Can managers view an employee's medical history from our reports? |
| Not without prior consent from the employee. |
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Can an employee view their own files? |
| Yes, subject to a £10.00 administration charge. |
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Is employee data safe with AHP? |
We are committed to the most stringent standards regarding medical
advice, data protection and medical confidentiality. We are registered
under the Data Protection Act of 1998 and our processes are compliant
with the Act.
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